Service Design Republic was an evidence based innovation consultancy. Focused on technology that improves human experiences. We are no longer taking clients.

Services

  • Inspiration and evidence are a winning combination when it comes to driving innovation.

    When it comes to evidence - analytics and surveys provide signals about areas to tackle. Numbers alone don’t tell the full story.

    We find inspiration in human stories that make sense of how things play out. With field interviews, focus groups, diary studies and other modes of inquiry. Our research uncovers what’s happening & what’s needed. For real.

    We use inclusive research practices throughout recruitment, study design and reporting. Including informed consent and collaborative design. Ensuring we don’t just learn about diverse groups, we learn from them too.

  • We’re experts at understanding how consumers & employees use digital products and services. And the impact it makes in their lives or their work.

    We turn that understanding into a service or product strategy that considers the way people, software, physical spaces, policies and processes work together.

    We then design prototypes, iterate and test. To ensure we’re making the impact we’re striving for.

  • Get a handle on all the touch points that make up the service you provide. From the app that your consumer sees, to the IT your customer service uses, and the policies and procedures and physical experiences that shape service delivery.

    We’re experts at diving into the details and making sense of complex service ecosystems. We create visual maps of service delivery, so that everyone can get aligned at a glance. And teach your organization where the gaps, shining moments and opportunities are.

    From there, we help design solutions that fill gaps and test opportunities.

    All with an empathy forward approach.

  • We don’t let good research collect dust. We’re skilled at bringing your team together to immerse in users’ stories.

    Observing the way people, software, environments and policies work together to create outcomes.

    We emphasize teamwork and shared understanding. Together we’ll identify opportunities to improve product & service experience. Then shake out all the best ideas from your in-house talent.

    Off-site workshops develop solutions people are bought into. Because they were brought into early ideation.

See the work

Portfolio

Trusted by startups & big companies

Seamless Research & Experience Architecture.

Values

  • Anti-Smokescreen

    The average adult reads at a basic level and is too busy making ends meet to unpack the jargon of every agreement.

    Many industries exploit this. Let’s stop.

  • Anti-Greed

    Service providers are among the most exploited working class. Let’s work against the exploitation of people’s labor or circumstances as a means to generate wealth.

    Service Design improves profit margins without cutting corners. Conditions for workers should improve too.

  • Anti-Racism & Oppression

    We lean into uncomfortable conversations to do the work of righting wrongs.

    Recognize and subvert practices, behaviors and assumptions that are complicit with institutional racism and the criminalization of poverty.